Desktop Engineer

Provide technical support for Mac, Windows, and Android devices, delivering solutions remotely or on-site. Perform hardware diagnostics, repairs, and restore devices to optimal performance. Troubleshoot software issues to improve system functionality. Configure and secure networks and systems for small businesses and home use, optimizing security and performance. Foster positive relationships with end-users through clear, empathetic communication, translating technical concepts for non-technical individuals.

• Active Directory:
• Create, manage, and update user accounts, groups, and security policies in Azure Active Directory.
• Implement and manage multi-factor authentication to enhance security across all Microsoft 365 services.


• Web Hosting & Domain Management:
• Setting up, configuring, and managing web hosting services, domain registrations, DNS settings.
• Configuring web servers, FTP access, and SSL certificates for secure connections.


• Technical Support and Troubleshoot:
• Ability to quickly diagnose and resolve technical issues related to desktop hardware, software, network connectivity, and peripheral devices.
• Excelent communication skills for better customer service and helpdesk.

IT User Technical Support

Provided exceptional technical support to final customer, offering product and service information, resolving complaints, and addressing inquiries. Documented call information according to standard operating procedures, maintaining accurate call logs and reports. Conducted thorough research to identify and resolve customer complaints using relevant software tools

• Customer Service:
• Interact with customers in a friendly, professional manner. Excellent verbal and written communication skills are key to effectively addressing inquiries and concerns.
• Skilled in managing high-stress situations and resolving customer concerns with patience and empathy, ensuring customer satisfaction while maintaining composure during challenging interactions


• Product and Service Knowledge:
• In-depth understanding of the company’s products and services to offer accurate and useful information, and assist customers in making the best use of them.
• Configuring web servers, FTP access, and SSL certificates for secure connections.


• CRM and Call Logging Software Proficiency:
• Experience using Customer Relationship Management (CRM) software (e.g., Salesforce, Zendesk) to log and track customer interactions, document issues, and follow up on requests or complaints according to standard operating procedures.
• Maintaining accurate and up-to-date documentation of calls, complaints, and solutions according to company procedures, generating reports on customer service metrics for analysis and improvement.

Technical Support Technician

Offered education and technical support to users and drivers of the Uber Technologies App. Including team members helping and traning small groups for quality check. Assisted users in understanding the Uber platform and navigated adjustments when necessary. Conducted security and safety checks on trips, detecting and preventing fraudulent activities by users and drivers.

• User Education and Training:
• Expertise in educating users and drivers on platform functionality, conducting training sessions, and ensuring they understand and can effectively use the app.


• Quality Assurance and Control:
• Perform quality checks, ensuring that both users and drivers are following the correct procedures, and ensuring compliance with the platform's standards.


• Security and Safety Awareness:
• Conduct safety and security checks on trips, identify potential risks or fraudulent activities, and take the necessary steps to mitigate them.
• Identify, prevent, and address fraudulent activities, ensuring the security and integrity of the Uber platform for both drivers and users